1. Introduction
Welcome to Techly Guides ("we," "our," or "us"). We respect your privacy and are committed to protecting any information you may interact with while using our interactive diagnostic platform. This Privacy Policy outlines what data we collect, how it is used, and your rights concerning your information.
2. Information We Collect
- Diagnostic Telemetry: When you step through interactive troubleshooting guides, we log anonymous node interactions and event types (such as views, successes, or failures) to help platform administrators improve diagnostic paths.
- User Feedback: If you choose to submit troubleshooting feedback (thumbs up or down), we store the response correlated with the relevant guide node to measure solution efficacy.
- Local Preferences: Your bookmarked guides are stored locally in your browser's
LocalStorage. We do not transmit or store your saved bookmarks on our servers.
3. Cookies and Advertising (Google AdSense)
We use Google AdSense to serve advertisements on our platform. Google, as a third-party vendor, uses cookies to serve ads on our site.
- Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our sites and/or other sites on the Internet.
- Users may opt out of personalized advertising by visiting Google Ads Settings.
4. How We Use Information
The data collected is utilized strictly for operational performance and platform enhancement, including:
- Maintaining and optimizing interactive decision-tree guides.
- Analyzing IT troubleshooting performance metrics.
- Ensuring platform security and preventing automated abuse or spam.
5. Data Security
We implement modern security standards, including strict security response headers, secure database connectivity protocols, and sanitized inputs, to safeguard your interactions against unauthorized access or disclosure.
6. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please reach out to our platform administration team via our Contact Page.